FAQ
FAQ
Do I Have to Pay Taxes?
Each country has its own customs regulations and guidelines. Please contact your local customs office for more information.
In the rare event that import duties or taxes are levied, the customer is responsible for their payment.
Can I Cancel or Change My Order?
If you wish to cancel or change your order, please contact us within 24 hours of placing your order.
No cancellations or changes can be made once the order has been prepared for shipment.
SHIPPING
1. Does OwnKoti Ship to My Country?
We ship to almost every country in the world, with the exception of the following destinations due to shipping restrictions. We regret any inconvenience this may cause and are continuing to work on expanding our shipping coverage.
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Brazil
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Indonesia
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Cuba
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Iran
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Sudan
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Syria
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Venezuela
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Aruba
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Wallis and Futuna
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Greenland
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Jersey
2. How Long Will It Take for My Order to Arrive?
Total delivery time = Processing time + Shipping time
Please note that delivery estimates exclude customs delays, weekends, holidays, and unforeseen circumstances.
Processing time: 28–42 business days
Standard shipping time: 28–42 business days
Express shipping time: 6–8 business days
Note: For orders shipped to South America and the Russian Federation, delivery may take longer than one month due to transportation and customs issues.
3. How Can I Track My Order?
Once your order has been shipped, we will send you an email containing the relevant tracking information.
You can then track your order at:
Please allow 1–2 business days for the tracking information to become available.
4. What Happens If My Package Doesn’t Arrive?
If you have not received your package within 60 days after shipment, please contact us at sales@ownkoti.de.
We will either send you a replacement package or issue a full refund.